Terms & Conditions

Energy Trust Group Ltd

1. Introduction

These Terms and Conditions govern the services provided by Energy Trust Group Ltd (“we”, “us”, “our”). By engaging our services, you (“the Client”, “you”, “your”) agree to be bound by these Terms.

Energy Trust Group Ltd provides commercial energy procurement and consultancy services, including assisting clients in securing energy supply contracts through third-party energy suppliers.

2. Our Services

Energy Trust Group Ltd may provide the following services:

• Commercial energy contract procurement
• Energy market comparisons
• Energy contract renewal management
• Supplier negotiation
• Energy usage analysis
• Ongoing contract support and advice

We act as an intermediary between the Client and energy suppliers and do not supply energy directly.

3. Supplier Contracts

All energy supply agreements are entered into directly between the Client and the chosen energy supplier.

Energy Trust Group Ltd:

• Does not generate or supply electricity or gas
• Is not responsible for the supplier’s performance
• Cannot guarantee energy prices beyond the supplier’s quoted terms

The supplier’s own terms and conditions will apply to the energy contract.

4. Client Responsibilities

The Client agrees to:

• Provide accurate energy usage and contract information
• Authorise Energy Trust Group Ltd to obtain energy quotations on their behalf (usually through a Letter of Authority)
• Review and confirm all supplier contract details before acceptance

Energy Trust Group Ltd will not be liable for errors resulting from inaccurate information provided by the Client.

5. Commission and Fees

Energy Trust Group Ltd may receive commission from energy suppliers for arranging energy contracts.

This commission may be:

• Built into the unit rate of the energy contract, or
• Paid directly by the supplier.

Where applicable, commission structures will be disclosed upon request.

Unless otherwise agreed in writing, the Client will not be charged direct consultancy fees.

6. Contract Acceptance

Once the Client agrees to an energy contract with a supplier, the agreement becomes legally binding between the Client and the supplier.

Energy Trust Group Ltd is not responsible for:

• Contract cancellation fees
• Supplier price changes after agreement
• Early termination penalties imposed by suppliers

7. Liability

Energy Trust Group Ltd will provide services with reasonable care and skill.

However, we will not be liable for:

• Energy supplier failures or disputes
• Losses caused by supplier pricing changes
• Business interruption resulting from supplier actions

Our liability shall not exceed the value of any direct fees paid to us by the Client (if applicable).

8. Confidentiality

We will treat all client information as confidential and will not disclose it to third parties except:

• Energy suppliers for quotation purposes
• Regulatory or legal authorities where required

All data will be handled in accordance with applicable data protection laws.

9. Data Protection

Energy Trust Group Ltd processes client information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Client information may be shared with energy suppliers solely for the purpose of obtaining quotations and arranging contracts.

10. Termination

Either party may terminate the relationship at any time in writing.

Termination will not affect any energy contracts already agreed between the Client and a supplier.

11. Changes to Terms

Energy Trust Group Ltd reserves the right to update these Terms and Conditions at any time. Updated terms will be published on our website.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales.